FAQ

Frequently Asked Questions

As the loved one, how do I checkin each day?
There are several ways that a loved one can check in each day: Respond to the daily Call Loved one is called by Iamfine  and they respond by pr...
Sat, 23 Jul, 2016 at 10:42 AM
Will the Service contact family members (Care Circle) IF and ONLY IF the loved one does not check in?
In short - YES Detail: Each care circle member can configure their own settings.  This can be modified simply by clicking on the unsubscrib...
Sat, 2 Jul, 2016 at 1:59 AM
As a Loved One, If I miss a call, how can I let the system know I am OK?
 You can let Iamfine know you are OK by any of the following ways:- 1) Dial our Check in Now phone line. Wait for the system to recognize your cal...
Sat, 23 Jul, 2016 at 10:45 AM
What happens if I (as the loved one) don't check in?
We try 4-5 times in the first hour If a loved one does not respond to the daily call, the system will call out 4-5 times in the first hour and then "...
Sun, 6 Mar, 2016 at 5:49 AM
Can I pause the service while I am travelling?
Yes - visit manage vacations on the  web site and set the start and duration of your "vacation". This will send an email to the care circle let...
Fri, 20 May, 2016 at 11:48 PM
Where does the service work?
We have dial in numbers for both the UK and the USA. You can call those numbers from any country in the world. The system will recognize your caller ID and ...
Thu, 13 Mar, 2014 at 8:36 AM
What if I am OK but I want to prompt someone in my carecircle to contact me?
Now whenever you check in by phone you have the option to prompt a selected member of your care circle to contact you.  Just press the number corresponding ...
Mon, 7 Dec, 2015 at 9:51 AM
How do I add to the care circle - who will be informed if I don't check in.
To add people to your care circle you do so by clicking Manage carecircle and then from the screen below, you invite family and friends to join the car...
Fri, 20 May, 2016 at 11:43 PM
I want Iamfine to check in on my Loved One twice a day. Can I do that?
At this moment, we only do one care call per day. We are working on allowing more daily calls though, so hang tight!
Tue, 27 Aug, 2013 at 1:28 PM
Can I customise the daily callout prompt?
If for example, you want the call not only to prompt the loved one to check in but perhaps to take some medication.  Can you customise the prompt to say som...
Sun, 6 Mar, 2016 at 6:14 AM